bb33's Privacy Policy

1Information Collection

bb33 collects various types of information to provide its services. Information collection is divided into two methods — direct collection and automatic collection.

Information you provide directly:

• Full name and contact details (email address and mobile number)
• Date of birth (for age verification)
• Username and password for account login
• Identity verification documents (copy of national ID card or passport)
• Financial information such as bKash, Nagad, Rocket, Upay numbers or bank account details — for transaction processing only

Information collected automatically:

• IP address and device type
• Browser type and operating system
• Logs of your activity on the site (pages visited, session duration)
• Information collected through cookies and similar tracking technologies

2Purpose of Using Information

bb33 uses the information collected from you for the following legitimate purposes:

• Creating and managing accounts and verifying login
• Processing financial transactions including deposits and withdrawals
• Meeting KYC (Know Your Customer) requirements and preventing fraud
• Providing customer support and resolving complaints
• Personalising bonus and promotional offers
• Ensuring platform security and preventing unauthorised access
• Improving service quality and enhancing the user experience
• Implementing responsible gaming protocols

bb33 never sells your information or shares it with third parties for marketing purposes. Using a user's information without their consent is strictly prohibited under our policy.

3Information Storage & Protection

bb33 adopts the highest industry-standard technical measures to protect your personal information. Our security measures are as follows:

• SSL Encryption: All information transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Firewall & Access Control: Our servers are protected by advanced firewalls and only authorised staff can access your information.
• Secure Data Centres: Our data is stored on internationally certified secure servers.
• Regular Security Audits: We conduct regular security assessments to identify potential vulnerabilities.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.

4Sharing Information with Third Parties

bb33 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and partner banks to complete transactions. These organisations are bound by strict confidentiality agreements.
• Technology Service Providers: Technology partners who assist in operating our platform receive access to limited information under contract.
• Legal Obligations: Relevant information may be provided when we are required to comply with a legitimate request from authorities or a court order.
• Fraud Prevention: Limited information may be shared with relevant security agencies to prevent fraudulent activity.

Outside of the reasons above, bb33 never sells, rents, or exchanges your information. All our third-party partners are contractually obligated to follow strict privacy standards.

5Cookie Policy

The bb33 website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security functions. Disabling these will prevent the platform from working properly.
• Functional Cookies: Remember your preferred language and settings.
• Analytics Cookies: Used to monitor and improve site performance. These do not contain any personally identifiable information.

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may prevent some platform features from working properly.

6Minors' Information

bb33 is an adult service — for users aged 21 and above only. We do not knowingly collect or process personal information from minors.

Age verification is mandatory during account registration. If we become aware that a minor's information has entered our system, that account will be immediately closed and the relevant information will be permanently deleted.

7Your Rights

As a user of bb33, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction if your information is inaccurate or incomplete.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, some information may need to be retained for a set period to meet legal and financial obligations.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Portability: The right to receive your information in a structured, readable format.
• Right to Object: The right to object to the processing of your information for specific purposes.

To exercise these rights, contact us at [email protected]. We will process your request in a timely and appropriate manner.

8Data Retention Period

bb33 retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:

• Duration of account activity — information is retained to provide services while your account is active.
• Financial records and transaction data — retained for a specific period in accordance with relevant legal requirements.
• Even after account closure, information may be retained if required for legal, audit, or dispute resolution purposes.

After the set retention period, we securely delete or appropriately destroy your information, so that it cannot be recovered or used in any way thereafter.

9Policy Changes

bb33 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email for important changes.
• Continued use of the platform after changes will be considered as your acceptance of the updated policy.

We recommend that you review this page regularly to stay informed about the latest policy.

10Contact Us

Contact us for any questions, concerns, or requests related to the privacy policy. bb33's support team is ready to assist you 24 hours a day, 7 days a week.